SERVPRO of Wright County Employee Photos

Joe & Shaun, two males standing by green SERVPRO vehicle

Joe & Shaun Hickman

Meet our owners, Shaun & Joe Hickman. They have a combined 45 years in the restoration field. They have certifications in Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Applied Microbial Remediation Technician (AMRT.) When our owners are not in the field you can find them hunting and hanging out with family and friends. Like most Minnesotans in the winter, you would find them on the ice fishing and rippin’ around on their snowmobiles.

Our business motto is to "Create Happy Customers".

Frames and Helmet

MVP Finalist

Joe and Shaun were awarded a finalist of One Team MVP in Q2 of 2020! 

a man standing in front of a green van

Mat- Operations Manager

Mat has been with us here at SERVPRO for 6 years. He comes to us with 14 years experience in the restoration field with Certifications that include IICRC Water Damage Restoration Technician (WRT), Applied Structure Drying (ASD), Lead Renovator and Asbestos Inspector. He makes sure everyone is in the right place at the right time. When Mat is not helping his fellow teammates, he enjoys spending time with his family gaming, playing board games and camping. He spends his summer trolling his favorite fishing spots looking to get his next Big Catch!

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Theresa- Assistant Operations Manager

Theresa has been a part of our team for over 3 years. She came with us with several years of experience in the background of insurance.  She has acquired certifications for property, casualty, and life insurance through the State of Minnesota. Theresa loves to cheer on our Minnesota teams when she watches football, baseball, and hockey. During the summer you can catch her relaxing near the lake.

a man in front of a green SERVPRO truck

Bo- Sales & Marketing Manager

Bo is our resident friendly Mr. Rogers. He is well known in our local community as an active member of his church and a proud member of the Monticello Fire Department. He has certifications in NFPA Firefighter 1, Firefighter 2, Hazardous Materials Operations, BLS (Basic Life Support) First Responder, CPR and AED. You can find Bo on the front-line fighting fires, coaching sports, fishing and enjoying the outdoors with his family.

a man in front of a green SERVPRO truck

Demetrius- Project Coordinator

Demetrius joined our team 1 year ago with 7 years experience under his belt. He has certifications in IICRC in Water Damage Restoration Technician (WRT) and Applied Structure Drying (ASD), and Lead Renovator. He also has experience as a commercial roofer which helps him greatly in his role! When Demetrius is not working you can find him spending time with his family, checking out cars, or watching basketball.

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Robert- Estimator

Robert has been with our team for 3 years and keeps us laughing with his daily dose of Dad Jokes and overall trivia knowledge. In his 12 years experience in the field, he has earned many certifications that include IICRC Applied Structure Drying (ASD), Carpet Cleaning, Lead Renovator, Forklift Certification and is a former Property Adjuster. He is constant learner, always taking in new facts and skills!  When Robert is not working, he enjoys spending time with his family and taking on new projects around the house.

a man in front of a green SERVPRO truck

Nate- Project Manager

Nate has earned certifications in IICRC Water Damage Restoration Technician (WRT)  and is Lead Renovator certified. He has been with SERVPRO of Wright County for over 3 years and has proven to be a quick learner who is always ready to new add new skills to his resumé! When Nate is not in the office, you can find him hunting or on the water fishing from his kayak during the warmer months and on the ice during the long winters.

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Brandon- Project Manager

Brandon is our newest Project Manager, and he has 4 years of experience in the restoration industry. He is certified in WRT, ASD, Lead Renovator, Asbestos Inspector, and Smoke/Odor. He has shown us that he is a natural leader and is ready to tackle any problem we come across! He has participated in some of our sponsored golf tournaments and outside of work you can catch him on the green working on his swings and putts.

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Matt R.- Production Supervisor

Matt R. has experience in everything we do. He is certified in WRT, Fire/Smoke/Odor, and Lead Renovator! He has been with us for 6 years and comes with 7 years of experience. He likes to hunt and fish. During the warmer months you can also catch him riding around on his motorcycle or a four-wheeler.

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Michael- Production Supervisor

Michael brings us a year of experience in the restoration industry. He has shown his leadership ability and his focus on safety throughout our workplace. He has been a part of the Monticello Fire Department for 5 years. Outside of firefighting and working you’d find him working on cars, computer programming, or playing video games!

a man in front of a green SERVPRO truck

Jeremy- Production Technician

Jeremy has been with us for roughly a year now. He is IICRC certified in Water Damage Restoration Technician (WRT). He comes to us with 3 years of experience. Outside of work he likes working on tractors and cars. You could also find him hanging out with his two kids, fishing, and cooking anything. We look forward to seeing what Jeremy can whip up for the office.

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Miranda- Production Technician

Miranda has been with our SERVPRO team for a year now. She brings 1 year of experience in restoration and mitigation. Miranda is a dedicated employee who enjoys learning new things and applying it in her daily work routine on the job. When she is not working, Miranda enjoys playing softball and hanging out with her dog!

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Jaxon- Production Technician

Jaxon is our youngest employee, yet he keeps us on our toes with his learning abilities. In the field he is a sponge, constantly learning new tips and tricks for easier mitigation and repairs. He always like to keep busy and he is always Here to Help! Outside of work you would see him hanging out with his friends and family.

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Tom- Production Technician

Tom has joined our team with no experience in the restoration industry, but he is continuously learning! He does have some cool certifications like Ultrasonic, Radiographic, Liquid Penetrant, and Magnetic Particle Non-Destructive testing. While he isn’t working he enjoys fishing, football, and longboarding. Tom has worked with animals for 15 years. Fun fact about Tom is that he was in a movie when he was younger!! 

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Nick- Production Technician

Nick has one year of experience in the water mitigation process. He always is ready for whatever comes through our door. Nick is involved with many arts. He enjoys making music and videography but also participates in martial arts.

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Kayla- Contents Manager

Kayla has over 5 years of experience in the industry. She started with us part-time but has now made her way to a full-time position while being with us for about 3 years. Outside of work you can find Kayla spending her time with family and friends. She is a huge fan of our great Minnesota Vikings and her favorite animal is the Great White Shark.

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Caitlin- Production Supervisor

Caitlin has over 5 years in restoration experience and has been with us for 2 years. She specializes in fire and content cleaning. She is also certified in carpet cleaning. Caitlin loves the outdoors and enjoys spending quality time with her family out there, no matter the season. She enjoys helping those who were affected by fires and getting their valuables back to normal. Caitlin goes above and beyond for our community and she represents SERVPRO very well.

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Abbey- Production Technician

Abbey takes pride in getting homes and businesses back to preloss conditions after fire damage. She has been a part of our team for almost 2 years. Outside of SERVPRO you can find Abbey spending quality time with friends and family. Abbey is a great addition to our team. Her energy and passion for her work are contagious!

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Sandra- Production Technician

Sandra has been with us for over a year and she has shown that she has great attention to detail. She works on the fire/contents side and has learned a lot in her time at SERVPRO. Sandra likes exploring the beautiful State Parks and Trails. You can also find her camping and fishing during the summer!

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Trevor- Floor Cleaning Technician

Trevor brings a couple years of experience on carpet cleaning and water clean-up. He enjoys spending time with his family, his wife and him have two kids now. He is also a part of the Dayton Fire Department! Outside of work you’d find him hunting, fishing, and playing hockey.

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Kayli- Production Technician

Kayli is new to the fire and water restoration industry, but she brings 2 years of packing experience! She enjoys helping people in need and brings positivity to any situation. When Kayli isn’t working you can find her hiking, traveling, and being outdoors. She is always looking for her next photography snapshot destination.

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Todd- Construction Coordinator

Todd is always looking for that last final detail and making sure that all our customer’s houses are ready to be lived in after a loss. He is certified in WRT and continues learning from his 15 years of carpentry. He has been with us for over 3 years. He enjoys tinkering in the garage and walking his dogs. One of his mottos is “Work, Eat, Sleep, and Repeat!”

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Ken- Construction Coordinator

Ken is always looking out to help! He is one of our local Firefighters and he has certifications in Confined Spaces, National Safety, and Rope Rescue. He has 23 years of experience with construction and almost the same number of years of experience as a Firefighter! When Ken is not helping others, he is enjoying hunting, hockey, and motorcycling around the town.

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Keith- Construction Coordinator

Keith is one of our carpenters. He joins our team here with 5 years of experience on the rebuild side of the business. When he is not in the field putting it back together "Like it never even happened." Keith enjoys hanging out with his kids and hunting. A fun fact about Keith is that he is a commercial diver.

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Chris- Construction Coordinator

Chris has several years of carpentry experience. He shows us how creative he can be in his workmanship! Chris has quite the adventures to talk about. Whether its trips to Alaska or even Washington he always is up for an adventure!

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Pepper- Carpenter

Pepper is our newest addition to our team of carpenters. He joins us with 6 years of experience. He is married with 2 boys and enjoys hunting, hockey and spending time with friends and family.

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Stephanie- Office Manager

Stephanie is the “Financial First Lady” of our office and has been with SERVPRO for 6 years. She has 18+ years of Accounting experience which makes her an essential  part of our team! Her attention to detail and meticulous planning help ensure our office runs smoothly. You could say she is the glue that holds our office together! When she is not in the office, Steph enjoys working out, shopping the best deals, spending time with family and going on a well-earned vacation!

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Laura- Human Resources Manager

Laura is known as “The Regulator” and has brought 10 years of experience in Human Resources to our branch. She was in fields of healthcare and public sector/ Government before coming to us. Her favorite thing to do is spend time with her family. She also enjoys gardening, exercising, and hitting the roads on her motorcycle.

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Mikayla- Administrative Assistant

Mikayla is the first smiling face you will see in our office and a cheerful voice on the other end of the phone. She is a quick learner and has a passion for helping others. Her Office/Administrative background make her an essential asset to our team. When Mikayla is not helping others in office, you can find her hunting, fishing, and spending time up North at the cabin with her family.

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Steve- Job File Coordinator

Steve has the ability to talk to anyone and is always there to lend a helping hand.  Steve is IICRC certified in Water Damage Restoration Technician (WRT) and has been with us for 6 years now! He brings 10 years of experience of water mitigation and is a quick problem solver on the job. Some of his hobbies include art and gaming with his friends.

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Doug- Shop Manager

Doug has been with us for almost 2 years. He is on top of re-arranging our shop to gain access to the changing content vaults that may need cleaning. You would catch him frequently (safely) flying around in the forklift in our shop. When he is not in the shop you could find him ice fishing, coaching football, and duck hunting.

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Cameron- Assistant Shop Manager

Cameron has been with us for over 4 years! He was in the U.S. Marines and U.S. Army prior to working with SERVPRO. He was a facility and grounds manager at Camp Lejeune in North Carolina. He spends most of his free time with his family. They enjoy horseback riding, fishing, and going up to their cabin. Cameron still enjoys traveling around the states and even abroad!

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Will- Production Technician

Will was one of our Technicians here at SERVPRO that we lost in a tragic accident on 7/28/2021.
He brought with him several years of experience in the construction field and enjoyed working on projects, welding, motors and enjoying time with his family.
He brought a positive light to our team and a wealth of knowledge in the short time we had with him. We will always remember your smile. RIP