Quarter 2 One Team MVP Award
Joe Hickman and Shaun Hickman are co-owners of SERVPRO of Wright County in Minnesota. Their family previously owned a Servicemaster franchise, but when the brothers decided to start their own restoration company, they chose to go with SERVPRO. They recognized the importance of brand leadership and the reputation of SERVPRO as the industry leader.
They continue to excel year after year, and they had a 48% volume increase in 2019. They are currently at a 38% volume increase in 2020 YTD. This says a lot about how they run their franchise by continuing to grow despite facing so many challenges in our current year. They continue to grow in water, fire, and reconstruction. One of their goals this year is to grow commercial work. So far, their commercial service line is up 97% over last year, largely due to reconstruction and fire jobs. Talk about driving the five!
Joe and Shaun have built a strong reputation in their community, and they are personally responsible for many of the relationships they have with adjusters and property managers. They attribute much of their growth to those relationships that they have cultivated over the years. Shaun and Joe are very active in these relationships and are the driving force behind these connections. To build upon this, they have developed a strong sales and marketing team that is very active in community events. They do an excellent job representing the SERVPRO brand.
The Hickmans have built a strong production team and have established the expectation of quality work from SERVPRO of Wright County. All teammates at the franchise focus on providing an excellent customer service experience for their customers.
A franchise trainer spoke very highly of the Hickmans: "Joe and Shaun are a great balance to each other as brothers and co-owners. They are passionate about what they do. They value their team, and they ensure the team knows and feels that. They are leaders in the franchise community in Minnesota. They are highly respected by their peers and often help train other franchises’ employees with sales ride alongs, production training, and much more. They ensure their SERVPRO franchise neighbors know that SERVPRO of Wright County is available for ongoing support as well." That’s One Team behavior right there!
Another SERVPRO teammate shared, “Joe Hickman and Shaun Hickman are exactly the type of franchise owners we need in the system. Since their inception, the lowest growth margin they have had was 47%. They have a net promoter score of 92.86. They also have an online ratings score of 4.96, while also maintaining a Web Stage 5. They are brothers that came into our system from a competitor, but they have fully embraced our culture. They represent the brand with professionalism at every turn! And maybe more importantly, they support the other franchises in the state of Minnesota whenever possible. So far this year, they have the highest revenue in the state. They are truly helping SERVPRO ‘drive the five’! All of this and more is why I think they are deserving of a One Team MVP Award.”