SERVPRO did mitigation at our house to remove moisture after a tree fell through our roof during a storm. Demetrius came out first to look at the damage. Then he put an estimate together, and we submitted it to our insurance company. When approved, Demetrius schedule the mitigation immediately and they got right to it a couple of days later. Demetrius is very nice and very professional. Actually, the whole crew that came out was also the same. We are very happy with the results.

Savannah and Zach were amazing-they both worked very hard for several hours clearing out our flooded basement. They were professional, polite, efficient and knowledgeable. They took excellent care of my belongings. The big mess I discovered earlier today is on its way to being cleaned up and remedied. I highly recommend SERVPRO of Wright County. Ask for Zach and Savannah - and their supervisor, Matt.

Thank you for responding to our water loss so quickly. I appreciate your dedication to completing our restoration project with excellent workmanship and in a timely manner.  Each of you are to be commended, with special thanks to Shawn for staying in constant communication with me throughout the restoration.  Your professionalism and personal attention is an asset to your company.

Their service was excellent. All of the crew was very courteous and helpful. they did an excellent job of tearing out the old carpet, cleaning and moving all the furniture. They replaced all the affected doors and moulding. all in all an excellent and efficient job. Thanks SERVPRO!

I also wanted to tell you that Gerrod and Matt were outstanding.  Among the qualities we appreciated most:  their capacity to be both friendly and professional, their work ethic, and their willingness to answer any questions we had and to offer advice when we asked for it--knowing that we were ultimately responsible for the decisions.  They showed up when they said they would, worked hard the whole time they were there (in a very small space made more uncomfortable by some very hot & humid days), and had high standards for their work.   Gerrod went above and beyond one day when, upon arriving at the door and seeing that Rich had just fallen and that I was having trouble getting him up by myself, he jumped across everything in his path, wedged himself behind Rich, and lifted him up and helped him steady himself.   His reaction to what he saw was so quick, without a thought that he had the option of not getting involved.  I remain grateful for his help, and I wanted to let you know the kind of impression his character made on me.

I am looking forward to working with your crew!

Robert, YOU have been so professional and kind with ALL of my questions and concerns!! I appreciate it very much!

Matt Anderson and his team were always responsive, courteous and on time. He went above and beyond to be helpful to me. It was much appreciated.

Continue to hire the type of employees you already are; what you are doing works. You have very considerate and hardworking employees.

Hi Matt,

I just want to thank you again for all the hard work you and your crew did. I know it's your job, but the consideration and kindness you showed me went above and beyond just your job. Again Thank You!

I wanted to send a quick note thanking you for the great job done on our mother's home.  Robert was very nice and helpful, answering all of our questions and getting back to us with the estimate in a very timely manner.  Heather was also "top of the line" in doing all the cleaning.  She did a wonderful job for us, we loved having her around (we just might have to adopt her)! 

Thank you for helping us out.  We would not hesitate to use SERVPRO again in the future.  

You and your team provided outstanding customer service and I would highly recommend you!

SERVPRO turned an unexpected mess into a great experience. When a faucet spouted water for three hours and flooded our hallway, we faced the possibility of mold in our walls. SERVPRO quickly drafted a plan and provided a detailed repair estimate. They arrived on time, made sure the moisture was removed, replaced the damaged drywall after treating the wall interiors, and brought us back to being whole again. They were timely, respectful, neat and their repairs were effective. I would recommend them in a heartbeat! You’ll be pleased by their attentive customer service skills, polite professionals and you’ll be blessed by the results!

You and your team did a great job!  I am very happy with everything that was done and would recommend you to anyone who has a similar loss.

You provided outstanding customer service! Both you and your guys were easy to work with and made a difficult time so much easier to get through.  I appreciate everything you do!

Shaun,

I want to thank you for all that you did throughout this entire process!  You and your crew did a great job and explained everything from start to finish.  We can't thank you enough and let you know how happy we are with the results.

I want to express how happy and satisfied that we are with the work and the employees.  We have already been sharing with friends and family just how impressed we are with your services and your company.

Your crew was very professional, stuck to the task, did a very good job, and left no mess!

I was impressed with the timeliness and professionalism that SERVPRO showed from the first night through the end of the project.  The whole process went well and the finished product in the basement looks very nice.

Just a quick thank you for SERVPRO of Wright County's speedy and thorough response to our recent water damage incident we experienced at our home.  Within hours, your team responded, arrived onsite, removed all water damaged carpeting and set up all drying and dehumidifying equipment.  This quick and timely response put us quickly on our way to repair the damaged rooms.

We also chose SERVPRO to provide most of the rehabilitation services, utilizing their flooring, sheetrock, painting and carpentry sub contractors, who all did excellent, timely, on schedule restoration work.

We recommend them highly to anyone in need of emergency mitigation or general repairs Their crews exceeded our expectations.

John and Judy 

Clearwater, MN

I am sending this email as thank you to you and your company for the outstanding job everyone did in our home. It has been just a couple of days now and we are finally getting settled back in to a warm and inviting clean home again. It has been a pleasant experience to have you as our contractor that made it easy for the stages of the completed job.

If you ever need a reference, please feel free to use us. Hopefully, we will use you again in the near future.

Thanks again for everything.